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Returns and Exchanges

According to our ‘30 Day Comfort Guarantee’* if your product was purchased from this website, we will happily refund the purchase price of your Synxsole orthotics within 30 days if you are not 100% happy with them.

NOTE: If you purchased your orthotics / insoles from a pharmacy or retail outlet other than the Synxsole website, you will need to return your product direct to the store of purchase to obtain a refund / exchange.

To obtain your refund (if purchased from the Synxsole website), please note you will need to:  

  • Complete the online below form
  • Return the orthotics to us (via the post at your cost) to this address:
    Synxsole, PO Box 42, Hamilton Hill WA 6963
  • Products must be returned in a cardboard box (not satchel) to protect the product packaging (ideally the same box your order arrived in).
  • Include in the parcel, your proof of purchase along with the receipt
  • Print out a copy of the completed form (emailed to you) and place in the parcel.

Once we have received your returned insoles with receipt and proof of purchase, we will refund you the full purchase amount into your nominated bank account.

*Please note that the insoles must have been worn for a minimum of at least 14 days to provide optimal opportunity for comfort. All insoles can take a period of time to settle in before feeling comfortable. If initial discomfort is experienced, we recommend wearing for a few hours at a time to gradually wear them in. Request for refund must be made online and received prior to 30 days expiry of original receipt date. Refund will be processed within 2 weeks of receiving refund request.

*Our 30 day Comfort Guarantee only applies to Synxsole Everyday and Kids insoles, and Synxgeli Power Insoles.
*Due to hygiene reasons, we are not permitted to refund or exchange Synxgeli, Synxplus or Synxlace products unless faulty.
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